Privacy Policy

Sanden Cold Chain System Philippines Inc. (SCP, we, our, us) is dedicated to delivering an unparalleled customer experience while prioritizing the protection of your privacy. Committed to transparency, we adhere to international standards and Philippine laws in handling your personal information. Through our meticulously crafted privacy policy, we aim to provide you with a comprehensive understanding of how we collect, use, store, share, and safeguard the personal information you entrust to us.

This privacy policy serves as a guide on how we handle your personal information, emphasizing clarity in our practices and the reasons behind them. Upholding ethical standards, we detail the processes involved in collecting, using, sharing, keeping, deleting, and protecting your information.

Data Privacy

In line with our commitment to safeguarding your privacy, our privacy policy aligns with the provisions of the Data Privacy Act of 2012 and other applicable laws in the Philippines. We recognize the importance of protecting personal information, covering any data that has the potential to distinguish, identify, or facilitate contact with an individual.

Our dedication to compliance is evident in the privacy policy, which not only adheres to legal standards but prioritizes robust protection of personal information. This includes implementing stringent security measures, technological safeguards, and organizational protocols to prevent unauthorized access, disclosure, alteration, and destruction of sensitive data.

What is the Sanden App?

Sanden App is your all-in-one solution for managing the health and maintenance of your cold chain equipment. Whether it's your refrigerator, chiller, chest freezer, or other cooling solutions, this app allows seamless submission of your service request for repairs, parts replacement, and general maintenance. User can receive real-time updates on the status of their request and viewing of their service reports.

What type of information we collect?

CUSTOMER IDENTIFICATION DATA

Name: The full name of the customer.
Address: Residential for communication and service delivery.
Contact Number: Phone number for reaching out regarding service requests or updates.
Email Address: An email for communication and sending service-related information

BUSINESS INFORMATION DATA

Business Name: The registered business name.
Business Address: Business address for communication and service delivery.
Business Contact Number: Phone number for reaching out regarding service requests or updates.

SERVICE REQUEST DATA

Repair Details: Detailed information regarding the request for repair or preventive maintenance services is requested.
Equipment Specifications: Information related to the equipment needing service, ensuring accurate and tailored maintenance.
Additional User-Provided Information: Any extra details users share to enhance service customization and efficiency.
Photo And Video attachment: Providing video and photo for additional information on what the service request is.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To Manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
To Contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, or contracted services.
To provide You with updates, special offers general information about your unit, and service reports.
To manage Your requests: To attend and manage Your requests to Us.
For other purposes: We may use Your information for other purposes, such as data analysis for us to improve our service and provide better service to you our customers also to evaluate our technician's service performance.

Who do we share your personal information with?

We may share Your personal information in the following situations:

With Service Providers (Contractors): We may share Your personal information with our trusted service providers who assist us in making our services reachable and efficient to attend to your service needs.
With business partners: We may share Your information with Our business partners for the management of the application for improvements and for security management.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention And Deletion of Your Personal Data

SCP will retain your personal data for the duration necessary to fulfill its purpose. The data is being retained for up to 5 years if usage has been fulfilled to comply with the requirements of RA 9160. Any personal data which are no longer necessary will be purged from data processing systems.

Usage data is kept for internal analysis, usually for a shorter period, unless required for security enhancement, service improvement, or legal reasons for longer retention.

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You. We ensure the secure destruction of your personal information to prevent its retrieval or unauthorized use. This involves adhering to industry-standard security measures. Once legal requirements no longer permit the retention of your personal information, we initiate the deletion process.

For physical records, we employ shredding methods for secure destruction. When it comes to information stored on electronic media such as tapes and hard drives, we utilize secure wipe solutions to completely erase them. This ensures that the information becomes unreadable and unusable without proper authorization.

How we protect your information?

Your trust and privacy are important to us. That is why we strictly enforce our privacy policy within the company, and we have implemented technological, organizational, and physical security measures that are designed to protect your information, so they won't be used the wrong way, get lost, and from unauthorized access, use, alteration, and disclosure. That's why we've added security measures to help protect against these dangers. We put in effect safeguards such as:

We hold and protect your information using our secured cloud server with a reliable firewall, encryption, and security controls
By restricting access and only allowing certain people to see your personal information.
Conducting regular audits and ongoing assessments to identify and address potential security vulnerabilities.
We only keep your information only for as long as necessary for the fulfillment of the purpose The data is being retained up to 5 years if usage has been fulfilled in order to comply with the requirements of RA 9160. Any personal data which are no longer necessary will be purged from data processing systems.
We promptly inform the National Privacy Commission, when sensitive personal information has been accessed and is believed to have been acquired by an unauthorized person;

Your data privacy rights

Right to be informed: You have the right to know how we handle your personal information.

Right of Access: Users have the right to obtain confirmation of whether their personal data is being processed and to access the information collected about them. This right allows individuals to be aware of and review the personal data that an organization holds about them.

Right of deletion: Users can request the deletion of their personal data, subject to legal obligations that may require data retention. This right allows individuals to have their personal data removed under certain circumstances. However, legal obligations may limit the extent to which.

Right of Correction: Users can request the correction of inaccuracies or incomplete personal data. This right ensures that individuals have accurate and up-to-date information about themselves, and they can request corrections if they identify any errors.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time to comply with government and regulatory requirements to adapt to new technologies and protocols. We will notify You of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: euvy.marable.df@sanden-rs.com